How to set KPIs your team won’t ignore

[Mark S. Carroll ✅]

Loved this one, Heather. You nailed the gap between KPIs that measure progress and those that actually motivate it. The co-creation point especially resonated — when teams help define success, they start to own it.

[Heather Elkington]

Thank you Mark! H

[Mark S. Carroll ✅]

You’re most welcome, Heather. Really enjoyed how you framed motivation as a co-created outcome